Questions about a loan request, a marketing message, or your personal information can come straight to our support team. We are a free connector service, not a lender, so we can help with anything about our form, our website, and how your data is shared. Questions about a specific loan, payment, or balance belong with the lender named in your agreement.
How to Reach Us
You can reach our support team by email at the address shown in the contact card on this page, by phone at (888) 945-4689, or by mail at 4470 Willow Road, Suite 225, Richmond, VA 23219.
- Email: listed in the contact card on this page; best for most questions and requests involving your data
- Phone: (888) 945-4689, answered during regular business hours, Eastern Time
- Mail: 4470 Willow Road, Suite 225, Richmond, VA 23219
We usually reply to email within one to two business days. Mailed letters take longer because of postal delivery and handling. We never ask for your full Social Security number, bank password, or an upfront payment by email or phone.
What to Include in Your Message
A clear message with your name, the email or phone number used on your request, and a short description of the issue lets us find your record and answer in one reply.
- The approximate date you submitted your request, described in words if easier
- The lender's name, if your question involves an offer you received
- What you need: a correction, a data request, an opt-out, or a general question
Please do not send full account numbers or ID images unless we ask for them through a secure method. For background on how requests are handled, see how our service works.
How to Opt Out of Marketing
You can stop marketing messages from us at any time by replying STOP to a text, using the unsubscribe link in any email, or asking our support team to add you to our do-not-contact list.
Opting out with us does not stop messages from a lender or partner that already received your request; contact them directly too. Our privacy policy explains your choices in full.
Complaints and Escalation
If our first reply does not resolve a complaint, write back and ask for escalation, and a supervisor will review the matter and respond in writing, usually within ten business days.
Complaints about loan terms, collection practices, or payments should first go to the lender. If a dispute stays unresolved, you may contact your state's financial regulator or the Consumer Financial Protection Bureau.
